Refund policy

Thank you for shopping at JGrizz. We do our best to provide the best quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. 

Return Processes

1. When returning any part of your order, please email to our Customer Service at byjgrizz@gmail.com first, indicating the item(s) you would like to return and the reason. 

2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

Please note that refunds can take up to 5-10 business days to appear in your bank account due to the varying processing times of financial organizations.

Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item, please contact us within 30 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. We will bear the return shipping cost or reissue due to product quality or our mistake.

4. Items with non-returnable marks cannot be returned.

5. We do not accept returned items that have been sent back without proper return requests.

6. Please note that unsuitable products due to incorrect size selection and not contacting us to modify the information before shipment cannot be considered a product quality problem and are the responsibility of the customer. We can provide a free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with a new size. If you are not sure about the size choice, you can send an email or private message to contact us for help.

7. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.

8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-JGrizz

9. If the order contains a gift, and the gift is not returned with the order, the amount will be refunded after deducting the amount of the market price of the gift (based on the lower amount of the page price or the price of the goods at the time of purchase by the customer).

10. If a coupon is used in the order and part of the product is returned for a refund, the amount of the coupon will be apportioned according to the proportion of the product amount and refunded, and the part of the coupon that has been used will no longer be reissued or compensated.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.